Returning an item couldn't be easier. Try your purchase on in the comfort of your own home and if you need to send them back, you may return items within 28 days. Please note, a return must be requested within 14 days of receiving your order. We will collect from your home, work or an alternative address.

Exchanges and returns are free.

Please make sure your items are returned new, unused and with all Dear Frances packaging included. Shoes must be tried on a soft carpeted surface to avoid any marks or damages to the soles or leather. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please note we accept one exchange shipment per purchase. Any promotional code used will be honoured on the exchange. Subsequent exchanges will be subject to shipping charges of US$30 per item.

We are unable to refund any applicable taxes/duties and shipping fees paid on returned items.